Refund policy
Returns and Refunds Policy
At Muun Seeds, we strive to provide you with high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
-
Eligibility for Returns
-
Items must be returned within 30 days of the delivery date.
-
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
-
Certain items, such as sale items, are non-returnable.
-
How to Initiate a Return
-
Contact us at seedcycle@muunseeds.com with your order number and details of the item(s) you wish to return.
-
Once your return request is approved, we will provide instructions and a return shipping address.
-
Return Shipping
-
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
-
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
-
Refund Processing
-
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed within 5–7 business days and automatically applied to your original payment method.
-
Partial Refunds
-
Partial refunds may be issued for items that are:
-
Not in their original condition
-
Missing parts or accessories not due to our error
-
Returned outside the eligible return period
Exchanges
-
If you received a defective or damaged item, we are happy to replace it. Please contact us at seedcycle@muunseeds.com with photos of the damaged product and your order number.
Non-Refundable Items
-
The following items are non-refundable:
-
gift cards, final sale items.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at:
-
Email: seedcycle@muunseeds.com
Thank you for shopping with Muun Seeds. We appreciate your trust and are committed to ensuring your satisfaction.